At Highlands Info Tech, our people are empowered to take up responsibilities and initiatives independently in early stages of their employment.
We give employees the opportunity to take on leadership roles, define organizational needs, make decisions, take risks, but at the same time be held responsible for their actions. This is possible through well-defined processes wherein employees are inspired to take up leadership roles in projects or internal initiatives.
We encourage people to ask themselves one question “what value does this bring” before making a decision. The answer to this question helps us define the true benefit of the solution or the decision and helps them independently think the solution through.
This prepares our people to respond to difficult questions a client or our internal management may ask on “why they see this bringing value to their business.” This philosophy improves an individual’s confidence to make critical decisions, prepares him/her as a leader, and improves capabilities through on-the-job work experience.
This work empowerment has led to higher employee satisfaction and retention. It has created an empowered work culture where our people can be entrepreneurial and independent thinkers, self-starters, and confident in their decisions. We regularly reward our people through awards and recognition of their individual achievements.